Friday, August 12, 2005

Amazon hacked, Mike cries... :o(

Well, this morning I was browsing Amazon.com, when I came upon the digital camera that I'd been wanting for a while for a very, very nice price. I assumed that they had maybe made a mistake on the price, but that I might be able to get it for that price anyways. So I ordered it. Stupid, stupid, stupid...

After watching my order get canceled, I called Amazon to ask what was up. Their outsourced Indian support guys told me to call the vendor. Amazon has now become so big that they use secondary vendors to sell some of their products. Now, I should've known this was strange when I ordered it, but the vendor was "Hilltop RV Superstore." What's an RV store doing selling digital cameras? I don't know, and I don't care, that shit is cheap, man! Stupid, stupid, stupid...

"Hilltop RV Superstore, how maybe I help you?"
"Yes, I ordered a digital camera from you guys through Amazon.com earlier this morning, and it appears my order has been canceled?"
"No you didn't. We deal exclusively in RV sales. Amazon was hacked."
"Excuse me?"
"Amazon was hacked. We don't sell digital cameras. I would've thought that was obvious."

Stupid, stupid, stupid...

So is my credit card number now in the hands of some nefarious punk about to go on a shopping spree with my chump change bank account? I don't know, let's call Amazon's customer support again and see what's up. After speaking with another outsourced Indian guy, he told me that they don't transmit the credit card data to the secondary vendor and that my credit card information is "quite safe." He also had no clue that Amazon was hacked, and couldn't supply me with a record of the hack in case my bank needed it. Right...

Time to call the bank. I explained this whole situation to a very nice man by the name of Mark Lewis. Mark explained the whole credit/debit card transaction thing to me and assured me that he personally would check to make sure that my account was not charged. In fact, he's calling me tomorrow, a Saturday morning, to let me know the status of everything, and if I have anything to worry about. Top notch customer service if you ask me, much better than those guys over at Amazon.

So what's today's lesson? If it's too good to be true...

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